Shipping policy

Shipping Policy

Last Updated: March 2026

Thank you for shopping with SHOPSTORYMY. This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of orders placed through our website.

Order Processing

All orders will be processed after payment has been successfully confirmed. Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation and tracking number via email or WhatsApp.

Shipping Coverage

We currently ship orders within Malaysia. For international shipping inquiries, customers may contact our support team before placing an order.

Estimated Delivery Time

Delivery times may vary depending on your location and courier service. Estimated delivery time is as follows:

West Malaysia: 1 – 3 working days
East Malaysia: 3 – 7 working days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Fees

Shipping fees will be calculated at checkout based on your location and order details. Any applicable shipping charges will be clearly displayed before payment is completed.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number to monitor the delivery status of your package.

Customers are responsible for ensuring that the shipping address provided is accurate and complete at the time of purchase.

Delivery Responsibility

Once the order has been handed over to the courier service, SHOPSTORYMY is not responsible for delays caused by the courier company. However, we will assist customers in tracking or resolving delivery issues whenever possible.

Failed Delivery or Incorrect Address

If a delivery fails due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping charges required for redelivery.

Lost or Damaged Parcels

If your parcel arrives damaged or missing, please contact us within 48 hours of receiving the package so we can assist with the investigation process with the courier.

Contact Information

For any shipping-related inquiries, please contact us:

Business Name: GALORE RICH ENTERPRISE
SSM Registration No: 202403077951 (JM1002387-U)

📞 Phone / WhatsApp: +60134700126
📧 Email: shopstorymy@gmail.com

📍 Business Address:
7 Jalan 3/6J
Seksyen 3
43650 Bandar Baru Bangi
Selangor, Malaysia